Clearing your cache and cookies

Goal

Clear your browser's cache and cookies — a common fix when BoodleBox looks stale, won't load right, or has odd sign-in behavior.

When to try this

• The page looks broken or out of date after an update.
• You're stuck in a sign-in loop or seeing odd session behavior.
• Support asked you to "clear your cache and cookies."

How to do it (by browser)

• Chrome / Edge: open Settings → Privacy and security → Clear browsing data, choose Cached images and files and Cookies and other site data, then clear.
• Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data.
• Safari: Settings → Privacy → Manage Website Data → Remove All (or Safari → Clear History).

A quick shortcut in most desktop browsers is Ctrl+Shift+Delete (Windows) or ⌘+Shift+Delete (Mac).

After clearing

1. Close and reopen your browser.
2. Go to box.boodle.ai and sign in again (see How to log into BoodleBox).

Still stuck?

If the problem continues after clearing cache and cookies, submit a request through our contact form with details and a screenshot — typical response within 8 business hours.