Troubleshooting SSO error codes
Goal
Understand the SSO errors you might hit at sign-in and how to clear them.
"400 error" at sign-in
Usually means your account isn't on your institution's BoodleBox team yet.
Ask your admin to confirm you've been added to the team.
If they confirm you're on the team and the 400 persists, contact support — it may be a configuration issue to investigate.
"Account not found" right after setup
The integration may still be propagating (allow up to 24 hours after approval). Wait and try again.
Errors during the Edlink setup wizard (admins)
If an admin hits an error inside the Edlink integration wizard, that's on the Edlink side — contact support@ed.link for Edlink-specific issues.
Still stuck?
See Troubleshooting SSO and sign-in errors for the broader checklist. Reach out through our contact form and we'll get back to you.