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Supported file types and size limits

Updated by BoodleBox

Goal

Know which files you can upload to BoodleBox, the size limits, and how many you can attach.

Supported file types

.pdf · .docx · .txt · .csv · .xlsx · .pptx · .png · .jpg · .json · .md

Size limits

  • Images and spreadsheets: up to 10 MB
  • All other supported files: up to 100 MB
  • Spreadsheets combined: all the CSV/XLSX files in one chat, bot or Box together can't go over 10 MB.

How many you can attach

  • Per chat: up to 10 documents (100 on Boodle Power), of which up to 5 can be CSV/XLSX spreadsheets. Starred Knowledge Bank files count toward this.
  • Per bot (in a bot's Knowledge section): up to 30 files (100 on Boodle Power), of which up to 5 can be CSV/XLSX spreadsheets.
  • Per Box (in a Box's Knowledge): up to 10 files (100 on Boodle Power), of which up to 5 can be CSV/XLSX spreadsheets. Each chat in the Box can add its own files on top, so a chat in a Box can use up to 20 (200 on Boodle Power). See How to add knowledge to a Box.

Not supported

  • Macro-enabled Excel (.xlsm), audio (.mp3, .wav, .m4a…), and video (.mp4, .mov…) are not supported.
  • For images, an upload may succeed but error later if the image exceeds the AI model's maximum size — try a smaller image.

Questions?

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