What to do if a knowledge upload is slow or stuck

Goal

Get an upload to your Knowledge Bank (or a bot's Knowledge) to finish when it seems slow or stuck.

Work through these

1. Give it a moment. After upload, files are analyzed before they're ready, and you'll see a progress indicator. A short delay is normal, especially for larger files.

2. Check the file type and size. Make sure it's a supported type within the limits — images/spreadsheets up to 10 MB, other files up to 100 MB (see Supported file types and size limits). Unsupported types (.xlsm, audio, video) won't process.

3. Try again. Refresh the page and re-upload.

Still stuck?

Submit a request through our contact form and, to help the team reproduce it quickly, include:

• The file itself (if you're able to share it), and
• The chat link (or where you were uploading).

Typical response within 8 business hours.